Frequently Asked Questions

Everything you need to know about shopping with Twilight & Co.

What are your standard shipping times?

We offer standard shipping which typically takes 3-7 business days for domestic orders. Expedited shipping options are available at checkout if you need your items sooner.

How can I track my order status?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's journey in real-time.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition and packaging. Please visit our Returns Portal to start a request.

Which payment methods do you accept?

Twilight & Co accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products covered by a warranty?

Yes, all our products come with a 12-month limited warranty against manufacturing defects. If you encounter any quality issues, please contact our support team immediately.

Do you ship internationally?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.